Adding/removing authorised users Print

This article guides you through adding or removing authorised users on your account. Authorized users may have permissions ranging from updating account and payment details to submitting technical change requests to INVIDIA support.

⚠ Note: Only authorised users can submit requests to INVIDIA customer service and technical support. Be sure to add all individuals in your organisation who are authorised to make changes and requests on your account.

1⃣ Sign in to your INVIDIA portal account at https://portal.invidia.com.au using your email address and password.

⚠ Note: Your INVIDIA portal account password is different from your service passwords for cPanel hosting, Microsoft 365, and other services.

2⃣ Once you're logged in, click on the "Hello, [Your Name]" linked in the top right corner of the page to open corresponding menu.

3⃣ In the “Hello, [Your Name]” menu, click “User Management”.

4⃣ To add a new authorised user, scroll down to the “Invite New User” section at the bottom of the “User Management” page. Enter the user’s email address and select the appropriate permissions.

To remove an authorised user, find the user in the list of authorised users and click “Remove Access” next to their email address. Confirm the removal by clicking “Confirm” in the confirmation prompt.

To edit an existing authorised user, click “Edit” next to their name. Update the user’s information and permissions as needed.

5⃣ Toggle the desired permissions for the user, then click “Send Invite” to send the invitation.