Affecting System - cPanel
Jul 9, 18:29 AEST
Identified - We are currently aware of an issue when navigating through cPanel where an error is shown "Your IP address Has Changed". Our initial investigation looks to be that the issue lies within Google Chrome web browsers rotating between IPv4 and IPv6 addresses, causing the cPanel session to time out.
While our team investigate further for a permanent solution, using Mozilla Firefox, Safari, or another web browser seems to work without displaying this message and disconnecting the cPanel session.
If you continue to experience this error message with another browser, please submit a Support Request to our Technical Support department through the customer portal with all your web browser information.
Affecting Other - Webmail
Jun 10, 12:25 AEST
Update - We are continuing to monitor for any further issues.
Jun 10, 12:25 AEST
Monitoring - Our Technical Operations team has disabled the Horde webmail interface on all our cPanel services. This is due to a recent vulnerability found within Horde which can be exploited by someone opening a malicious email.
We are asking all customers to use Roundcube as a webmail interface instead while we wait for this vulnerability to be patched and fixed.
You can find out more about the vulnerability on the cPanel support site.
Affecting Server - Synergy Wholesale
Scheduled - We have identified a load balancing issue with one of our shared hosting servers that will effect customers hosted on the SYN211.SYD2 server. To ensure there are no disruptions to services on this server, we are taking proactive action and have scheduled an emergency migration for Tuesday 10/05/2022 night.
New server IP
43.250.142.127
New Server Hostname
syn07be.syd5.hostyourservices.net
New Server Nameservers
ns1.syd5.hostyourservices.net
ns2.syd5.hostyourservices.net
No action is required, this will be a completely automated migration for all hosting accounts on the affected server.
We will be checking the hosting services after the migration. However, we encourage affected customers to also check their services post-migration and contact our support team if there are any issues through a Support Request.
We apologise for any inconvenience this may cause, however the quality of the service we provide is one of our highest priorities. It is necessary that we perform this migration to ensure the viability of the server and affected hosting services.
If you require any assistance please do not hesitate to contact our support team.
Affecting Other - Domain Management
Feb 26, 18:08 AEDT
Scheduled - Due to a system maintenance at ASIC, we are currently unable to verify domain registrations and transfers when using an ACN for .au domain names.
You are still able to use an ABN as a Eligibility Number instead of an ACN.
Affecting System - cPanel Wordpress Hosting
Investigating - We have placed a temporary block on WordPress logins (specifically wp-login.php) while using the latest version of Mozilla Firefox.
This is in an attempt to mitigate an attack on the server fleet from a user agent which includes the latest version of Firefox.
Please use an alternate browser such as Google Chrome, Microsoft Edge or similar in the meantime.
Once the attack has been mitigated we will remove this temporary block, and this status will be resolved.
Affecting System - Email
Identified - We are aware that this issue is being caused by spamrl.com, who look to be rejecting emails.
This is affecting all hosting providers and we are working with spamrl in an attempt to resolve the issue.
An example of the bounceback messages being received is as follows:
550 A URL in this email (domain . com) is listed on https://spamrl.com/. Please resolve and retry
We will continue to provide updates as they become available, our team is actively working on this. Thank you for your patience and understanding.
This issue does not impact Microsoft Office 365 or Microsoft 365 email users.
Affecting Other - Network
Scheduled - Senior technicians will be performing network changes during this window, you may notice packet loss to different parts of our network during this time. We do not expect a sustained outage longer than 30 minutes however we will update this status as necessary.
Affecting System - Domain Management
Nov 6, 15:17 AEDT
Scheduled - During the listed maintenance window, Verisign will be performing maintenance on their systems.
This will mean that customers may be unable to register, renew, or manager their .com and .net domain names.
Domains will continue to resolve during this maintenance window.
Thank you for your understanding.
Affecting System - Domain Management
THIS IS A SCHEDULED EVENT Nov 4, 05:00 - 06:00 AEDT
Nov 2, 11:31 AEDT
Scheduled - Uniregistry have scheduled maintenance for the above time.
This will affect TLDs such as .lol, .gift, .car, .pics, .property, among others.
Customers will be unable to modify, register, or renew these domains during this period, however domains will continue to resolve.
Affecting System - Domain Management
THIS IS A SCHEDULED EVENT Oct 29, 14:00 - 18:00 AEDT
Oct 28, 16:05 AEDT
Scheduled - Neustar will be performing registry maintenance on Thursday at 2PM AEDT until 6PM AEDT.
Customers may be unable to manage, renew, or register the following TLDs during this time:
.melbourne
.sydney
.co
.biz
.cloud
.courses
(other TLDs managed by Neustar)
These domains will continue to resolve during this maintenance.
Thank you for your understanding.
Affecting System - Domain Management
Sep 28, 10:51 AEST
Scheduled - The Donuts registry will be performing maintenance on their production systems on Tuesday morning at 3AM AEST.
This will affect all Donuts TLDs, including .bike, .builders, .cards, .coffee, .house, .movie, .team, among others.
See the following link for a full list of affected TLDs:
https://donuts.domains/what-we-do/top-level-domains
Customers may be unable to manage, renew, or register these TLDs during this maintenance window, however these domains will still resolve.
Affecting System - Domain System
Sep 18, 15:16 AEST
Scheduled - On Sunday at 11:00am AEST, Verisign will be performing maintenance on their systems.
This will mean that customers may be unable to register, renew, or manager their .com, .net, .name, .tv, and .cc domain names.
Domains will continue to resolve during this maintenance window.
Thank you for your understanding.
Affecting Other - Melbourne DC
Sep 8, 10:48 AEST
Scheduled - The WSH1-MEL shared hosting server will be undergoing maintenance, during this time the following servers will be unavailable. We estimate 30 minutes of downtime during this window however we will update this status to provide further updates if necessary.
WSH1-1E-MEL
WSH1-2E-MEL
WSH1-3E-MEL
Affecting System - Domain System
Aug 28, 11:43 AEST
Scheduled - On Sunday at 11:00am AEST, Verisign will be performing maintenance on their systems.
This will mean that customers may be unable to register, renew, or manager their .com, .net, .name, .tv, and .cc domain names.
Domains will continue to resolve during this maintenance window.
Thank you for your understanding.
Affecting System - WSH1-SYD
Aug 27, 15:02 AEST
Scheduled - We will be performing maintenance on this node, which will affect the servers:
WSH1-1E-SYD
WSH1-2E-SYD
WSH1-3E-SYD
During this time all services will be unavailable.
Affecting System - Domain Management
Aug 5, 11:02 AEST
Scheduled - Afilias (the .au registry operator) have scheduled a 2 hour maintenance window, during which time customers may be unable to register, renew, or manage their .au domain names.
Domains will continue to resolve during this time.
Thank you for your understanding.
Affecting System - Management Console
Jun 12, 10:11 AEST
Scheduled - Senior technicians will be performing maintenance on our backend database cluster this evening at 11PM AEST.
We don't expect any extended downtime due to the redundancy in place, this is more of a hazard notice.
Further updates will be provided as the maintenance progresses.
Thank you for your patience.
Affecting System - WSB2-1B-SYD, WSB2-2B-SYD, WSB2-3B-SYD
Jun 11, 17:29 AEST
Scheduled - Senior Technicians will be performing maintenance on the WSB2-SYD hosting node which will affect customers on WSB2-1B-SYD, WSB2-2B-SYD, WSB2-3B-SYD. We do not expect for service to be interrupted for longer than 2 hours.
Affecting System - cPanel Compute Infrastructure
Scheduled - We will need to restart all cPanel host servers in order to resolve a bug that is affecting them. We expect each server to only be down for approximately 5-10 minutes. During this time the servers will not be accessible.
Affecting Other - Network
Scheduled - Senior technicians will be performing multiple changes to the Sydney network during this window, individual outages should not be longer than 30 minutes.
We will provide updates as necessary.
Affecting Other - Domain Registrations (.AU)
THIS IS A SCHEDULED EVENT Oct 25, 20:00 AEDT - Oct 26, 14:00 AEDT
Oct 24, 15:16 AEDT
Scheduled - The ASIC ABR lookup system is scheduled to be down for maintenance during the listed times.
This may delay the registration of some .au domain names that use an ACN as the registrant details.
Affecting System - DNS
THIS IS A SCHEDULED EVENT Oct 18, 16:00 - 17:00AEDT
Oct 16, 15:54 AEDT
Scheduled - One of our upstream providers have scheduled maintenance for the above time, which will cause this name server to become unavailable for up to 1 hour.
Customers may see DNS requests to this server fail, however in most cases, DNS should retry the next available server therefore shouldn't be noticeable.
Thank you for your understanding.
Affecting System - DNS
THIS IS A SCHEDULED EVENT Oct 22, 16:00 - 17:00AEDT
Oct 16, 15:58 AEDT
Scheduled - One of our upstream providers have scheduled maintenance for the above time, which will cause this name server to become unavailable for up to 1 hour.
Customers may see DNS requests to this server fail, however in most cases, DNS should retry the next available server therefore shouldn't be noticeable.
Thank you for your understanding.
Affecting Other - SYD3 Cluster
THIS IS A SCHEDULED EVENT Oct 17, 02:30 - 04:30 AEDT
Oct 14, 17:26 AEDT
Scheduled - Customers may notice multiple short network connectivity interruptions (>5m) while senior technicians are performing topology changes. We have allotted 2 hours to perform these changes however we expect less than 30 minutes of interruption in total.
Thank you for your understanding.
Affecting Other - Office 365
Microsoft has announced that from October 1, 2019, it will disable support for the old security protocols TLS 1.0 and 1.1 for Office 365. TLS is the protocol used to encrypt mail over the network. Microsoft will require organisations to use version 1.2 to improve security.
INVIDIA customers using the Microsoft Office 365 platform will be affected by this implementation. We are therefore providing this advice to ensure all customers have the opportunity to be compliant. TLS 1.2 was released in 2011 so any relatively new computers, operating systems and email clients should not notice any difference once the change is implemented. However, older equipment using any of the older software listed below may need to utilise the Web interface for email, https://outlook.office365.com until an upgrade can be undertaken:
· Windows Vista and older
· Mac OS X 10.9 Mavericks and older
· Outlook 2010 or older
· iOS 5 or older
· Android 4.3 or older
Following the change, combinations of operating system and browsers and/or email clients that are unable to use TLS 1.2 or later will not be able to connect to Office 365.
Customers who believe they may be impacted by this change should speak to their IT support service provider and make arrangements for any necessary upgrades to take place as soon as possible. Please note that INVIDIA does not provide customers with general IT support and will not be able to assist with any upgrades to your equipment or software.
Affecting Other - Network
THIS IS A SCHEDULED EVENT Sep 10, 00:00 - 05:00 AEST
Sep 9, 11:53 AEST
Scheduled - Senior technicians will be performing maintenance on the Sydney network between midnight and 5AM.
The downtime should not exceed 30 minutes in total, but it will be spread out throughout the maintenance window.
Further updates will be posted as required.
Thank you for your understanding.
Affecting System - Domain Management
THIS IS A SCHEDULED EVENT Jul 21, 11:00 - 11:45 AEST
Scheduled - On Sunday at 11:00 AEST, Verisign will be performing maintenance on their systems. This will mean that customers may be unable to register, renew, or manager their .com, .net, .name, .tv, and .cc domain names. Domains will continue to resolve during this maintenance window. Thank you for your understanding.
Affecting System - cPanel
THIS IS A SCHEDULED EVENT Jun 3, 02:00 - 03:00 AEST
Scheduled - We will be undergoing maintenance on these two nodes that will have the servers unavailable during the window.
We hope to have maintenance completed as quickly as possible.
Affecting System - Name Servers
THIS IS A SCHEDULED EVENT Jul 1, 15:00 - 16:00 AEST
Scheduled - This name server will be going down for maintenance at 3PM on Monday the 1st of July.
We do not expect it to be down long.
Affecting System - Name Servers
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