There are no Open Network Issues Currently
Emergency Migration - SYN211.SYD2 (Resolved) Critical

Affecting Server - Synergy Wholesale

  • 10/05/2022 00:00 - 12/05/2022 00:07
  • Last Updated 06/05/2022 18:23

Scheduled - We have identified a load balancing issue with one of our shared hosting servers that will effect customers hosted on the SYN211.SYD2 server. To ensure there are no disruptions to services on this server, we are taking proactive action and have scheduled an emergency migration for Tuesday 10/05/2022 night.

New server IP
43.250.142.127

New Server Hostname
syn07be.syd5.hostyourservices.net

New Server Nameservers
ns1.syd5.hostyourservices.net
ns2.syd5.hostyourservices.net

No action is required, this will be a completely automated migration for all hosting accounts on the affected server.

We will be checking the hosting services after the migration. However, we encourage affected customers to also check their services post-migration and contact our support team if there are any issues through a Support Request.

We apologise for any inconvenience this may cause, however the quality of the service we provide is one of our highest priorities. It is necessary that we perform this migration to ensure the viability of the server and affected hosting services.

 

If you require any assistance please do not hesitate to contact our support team.

Unable to register .au domain with ACN (Resolved) Medium

Affecting Other - Domain Management

  • 26/02/2022 19:00 - 24/03/2022 16:38
  • Last Updated 27/02/2022 13:43

Feb 2618:08 AEDT
Scheduled - Due to a system maintenance at ASIC, we are currently unable to verify domain registrations and transfers when using an ACN for .au domain names.

You are still able to use an ABN as a Eligibility Number instead of an ACN.

Firefox web browser unable to load wp-login.php (Resolved) Medium

Affecting System - cPanel Wordpress Hosting

  • 24/11/2021 09:39 - 24/11/2021 10:40
  • Last Updated 28/12/2021 15:36

Investigating - We have placed a temporary block on WordPress logins (specifically wp-login.php) while using the latest version of Mozilla Firefox.
This is in an attempt to mitigate an attack on the server fleet from a user agent which includes the latest version of Firefox.

Please use an alternate browser such as Google Chrome, Microsoft Edge or similar in the meantime.

Once the attack has been mitigated we will remove this temporary block, and this status will be resolved.

Issues with sending/receiving emails (Bounceback/Delays) (Resolved) High

Affecting System - Email

  • 30/07/2021 11:15 - 03/09/2021 14:01
  • Last Updated 30/07/2021 13:35

Identified - We are aware that this issue is being caused by spamrl.com, who look to be rejecting emails.
This is affecting all hosting providers and we are working with spamrl in an attempt to resolve the issue.

An example of the bounceback messages being received is as follows:

550 A URL in this email (domain . com) is listed on https://spamrl.com/. Please resolve and retry

We will continue to provide updates as they become available, our team is actively working on this. Thank you for your patience and understanding.

This issue does not impact Microsoft Office 365 or Microsoft 365 email users.

Network Maintanance (Resolved) Critical

Affecting Other - Network

  • 16/02/2021 02:00 - 23/02/2021 09:11
  • Last Updated 10/02/2021 11:23

Scheduled - Senior technicians will be performing network changes during this window, you may notice packet loss to different parts of our network during this time. We do not expect a sustained outage longer than 30 minutes however we will update this status as necessary.

Verisign Maintenance (Resolved) Medium

Affecting System - Domain Management

  • 08/11/2020 11:00 - 09/12/2020 15:44
  • Last Updated 06/11/2020 15:35

Nov 615:17 AEDT
Scheduled - During the listed maintenance window, Verisign will be performing maintenance on their systems.

This will mean that customers may be unable to register, renew, or manager their .com and .net domain names.

Domains will continue to resolve during this maintenance window.

Thank you for your understanding.

Uniregistry Maintenance (Resolved) Medium

Affecting System - Domain Management

  • 04/11/2020 05:00 - 06/11/2020 15:34
  • Last Updated 02/11/2020 15:55

THIS IS A SCHEDULED EVENT Nov 405:00 - 06:00 AEDT

Nov 211:31 AEDT
Scheduled - Uniregistry have scheduled maintenance for the above time.

This will affect TLDs such as .lol, .gift, .car, .pics, .property, among others.

Customers will be unable to modify, register, or renew these domains during this period, however domains will continue to resolve.

Neustar Registry Maintenance (Resolved) Medium

Affecting System - Domain Management

  • 29/10/2020 14:00 - 02/11/2020 15:53
  • Last Updated 28/10/2020 17:17

THIS IS A SCHEDULED EVENT Oct 2914:00 - 18:00 AEDT

Oct 2816:05 AEDT
Scheduled - Neustar will be performing registry maintenance on Thursday at 2PM AEDT until 6PM AEDT.

Customers may be unable to manage, renew, or register the following TLDs during this time:

.melbourne
.sydney
.co
.biz
.cloud
.courses
(other TLDs managed by Neustar)

These domains will continue to resolve during this maintenance.

Thank you for your understanding.

Donuts registry (Resolved) Medium

Affecting System - Domain Management

  • 29/09/2020 03:00 - 28/10/2020 17:16
  • Last Updated 28/09/2020 11:30

Sep 2810:51 AEST
Scheduled - The Donuts registry will be performing maintenance on their production systems on Tuesday morning at 3AM AEST. 

This will affect all Donuts TLDs, including .bike, .builders, .cards, .coffee, .house, .movie, .team, among others.

See the following link for a full list of affected TLDs:

https://donuts.domains/what-we-do/top-level-domains

 

Customers may be unable to manage, renew, or register these TLDs during this maintenance window, however these domains will still resolve.

Verisign Maintenance (Resolved) Medium

Affecting System - Domain System

  • 20/09/2020 11:00 - 28/09/2020 11:28
  • Last Updated 18/09/2020 17:03

Sep 1815:16 AEST
Scheduled - On Sunday at 11:00am AEST, Verisign will be performing maintenance on their systems. 

This will mean that customers may be unable to register, renew, or manager their .com, .net, .name, .tv, and .cc domain names. 

Domains will continue to resolve during this maintenance window. 

Thank you for your understanding.

WSH1-MEL Maintenance (Resolved) Critical

Affecting Other - Melbourne DC

  • 11/09/2020 02:00 - 18/09/2020 17:01
  • Last Updated 08/09/2020 11:25

Sep 810:48 AEST
Scheduled - The WSH1-MEL shared hosting server will be undergoing maintenance, during this time the following servers will be unavailable. We estimate 30 minutes of downtime during this window however we will update this status to provide further updates if necessary.

WSH1-1E-MEL
WSH1-2E-MEL
WSH1-3E-MEL

 

Verisign Maintenance (Resolved) Critical

Affecting System - Domain System

  • 30/08/2020 11:00 - 30/08/2020 11:45
  • Last Updated 01/09/2020 11:34

Aug 2811:43 AEST
Scheduled - On Sunday at 11:00am AEST, Verisign will be performing maintenance on their systems. 

This will mean that customers may be unable to register, renew, or manager their .com, .net, .name, .tv, and .cc domain names. 

Domains will continue to resolve during this maintenance window. 

Thank you for your understanding.

Maintenance on WSH1-SYD Node (Resolved) Critical

Affecting System - WSH1-SYD

  • 29/08/2020 02:00 - 29/08/2020 03:00
  • Last Updated 01/09/2020 11:34

Aug 2715:02 AEST
Scheduled - We will be performing maintenance on this node, which will affect the servers:
WSH1-1E-SYD
WSH1-2E-SYD
WSH1-3E-SYD
During this time all services will be unavailable.

Afilias Maintenance (.au) (Resolved) High

Affecting System - Domain Management

  • 06/08/2020 01:00 - 06/08/2020 03:00
  • Last Updated 27/08/2020 18:00

Aug 511:02 AEST
Scheduled - Afilias (the .au registry operator) have scheduled a 2 hour maintenance window, during which time customers may be unable to register, renew, or manage their .au domain names. 

Domains will continue to resolve during this time. 

Thank you for your understanding.

Management Console Maintenance (Resolved) Low

Affecting System - Management Console

  • 12/06/2020 23:00 - 21/06/2020 14:26
  • Last Updated 12/06/2020 12:35

Jun 1210:11 AEST
Scheduled - Senior technicians will be performing maintenance on our backend database cluster this evening at 11PM AEST.

We don't expect any extended downtime due to the redundancy in place, this is more of a hazard notice.

Further updates will be provided as the maintenance progresses.

Thank you for your patience.

WSB2-SYD Hosting Maintenance (Resolved) Critical

Affecting System - WSB2-1B-SYD, WSB2-2B-SYD, WSB2-3B-SYD

  • 13/06/2020 02:00 - 21/06/2020 14:26
  • Last Updated 12/06/2020 12:35

Jun 1117:29 AEST
Scheduled - Senior Technicians will be performing maintenance on the WSB2-SYD hosting node which will affect customers on WSB2-1B-SYD, WSB2-2B-SYD, WSB2-3B-SYD. We do not expect for service to be interrupted for longer than 2 hours.

Maintenance on Servers (Resolved) Medium

Affecting System - cPanel Compute Infrastructure

  • 11/12/2019 02:00 - 24/05/2020 21:41
  • Last Updated 10/12/2019 17:25

Scheduled - We will need to restart all cPanel host servers in order to resolve a bug that is affecting them. We expect each server to only be down for approximately 5-10 minutes. During this time the servers will not be accessible.

Sydney Network Maintenance (Resolved) Medium

Affecting Other - Network

  • 20/11/2019 00:00 - 10/12/2019 17:23
  • Last Updated 18/11/2019 13:12

Scheduled - Senior technicians will be performing multiple changes to the Sydney network during this window, individual outages should not be longer than 30 minutes.

We will provide updates as necessary.

.AU Registrations (Resolved) Medium

Affecting Other - Domain Registrations (.AU)

  • 25/10/2019 20:00 - 01/11/2019 15:58
  • Last Updated 24/10/2019 16:05

THIS IS A SCHEDULED EVENT Oct 2520:00 AEDT  -  Oct 2614:00 AEDT

Oct 2415:16 AEDT
Scheduled - The ASIC ABR lookup system is scheduled to be down for maintenance during the listed times. 

This may delay the registration of some .au domain names that use an ACN as the registrant details.

 

ns3.nameserver.net.au Name Server Maintenance (FreeDNS) (Resolved) Medium

Affecting System - DNS

  • 18/10/2019 16:00 - 24/10/2019 16:03
  • Last Updated 16/10/2019 21:54

THIS IS A SCHEDULED EVENT Oct 1816:00 - 17:00AEDT

Oct 1615:54 AEDT
Scheduled - One of our upstream providers have scheduled maintenance for the above time, which will cause this name server to become unavailable for up to 1 hour.

Customers may see DNS requests to this server fail, however in most cases, DNS should retry the next available server therefore shouldn't be noticeable.

Thank you for your understanding.

 

ns3.hostyourservices.net Name Server Maintenance (Resolved) Medium

Affecting System - DNS

  • 22/10/2019 16:00 - 24/10/2019 16:03
  • Last Updated 16/10/2019 21:52

THIS IS A SCHEDULED EVENT Oct 2216:00 - 17:00AEDT

Oct 1615:58 AEDT
Scheduled - One of our upstream providers have scheduled maintenance for the above time, which will cause this name server to become unavailable for up to 1 hour.

Customers may see DNS requests to this server fail, however in most cases, DNS should retry the next available server therefore shouldn't be noticeable.

Thank you for your understanding.

 

SYD3 Network Maintenance (Resolved) Medium

Affecting Other - SYD3 Cluster

  • 17/10/2019 02:30 - 24/10/2019 16:03
  • Last Updated 15/10/2019 12:22

THIS IS A SCHEDULED EVENT Oct 1702:30 - 04:30 AEDT

Oct 1417:26 AEDT
Scheduled - Customers may notice multiple short network connectivity interruptions (>5m) while senior technicians are performing topology changes. We have allotted 2 hours to perform these changes however we expect less than 30 minutes of interruption in total.

Thank you for your understanding.

 

Changes to the Microsoft Office 365 Email service (Resolved) High

Affecting Other - Office 365

  • 01/10/2019 00:00 - 15/10/2019 12:20
  • Last Updated 27/09/2019 13:12

Microsoft has announced that from October 1, 2019, it will disable support for the old security protocols TLS 1.0 and 1.1 for Office 365.  TLS is the protocol used to encrypt mail over the network. Microsoft will require organisations to use version 1.2 to improve security.

INVIDIA customers using the Microsoft Office 365 platform will be affected by this implementation. We are therefore providing this advice to ensure all customers have the opportunity to be compliant.  TLS 1.2 was released in 2011 so any relatively new computers, operating systems and email clients should not notice any difference once the change is implemented. However, older equipment using any of the older software listed below may need to utilise the Web interface for email, https://outlook.office365.com until an upgrade can be undertaken:

·         Windows Vista and older

·         Mac OS X 10.9 Mavericks and older

·         Outlook 2010 or older

·         iOS 5 or older

·         Android 4.3 or older

Following the change, combinations of operating system and browsers and/or email clients that are unable to use TLS 1.2 or later will not be able to connect to Office 365.

Customers who believe they may be impacted by this change should speak to their IT support service provider and make arrangements for any necessary upgrades to take place as soon as possible. Please note that INVIDIA does not provide customers with general IT support and will not be able to assist with any upgrades to your equipment or software.

Sydney Network Maintenance (Resolved) Medium

Affecting Other - Network

  • 10/09/2019 00:00 - 10/09/2019 05:00
  • Last Updated 11/09/2019 15:32

THIS IS A SCHEDULED EVENT Sep 1000:00 - 05:00 AEST

Sep 911:53 AEST
Scheduled - Senior technicians will be performing maintenance on the Sydney network between midnight and 5AM.

The downtime should not exceed 30 minutes in total, but it will be spread out throughout the maintenance window.

Further updates will be posted as required.

Thank you for your understanding.

Verisign Maintenance (Resolved) Low

Affecting System - Domain Management

  • 21/07/2019 11:00 - 21/07/2019 11:45
  • Last Updated 01/09/2019 13:59

THIS IS A SCHEDULED EVENT Jul 2111:00 - 11:45 AEST

Scheduled - On Sunday at 11:00 AEST, Verisign will be performing maintenance on their systems. This will mean that customers may be unable to register, renew, or manager their .com, .net, .name, .tv, and .cc domain names. Domains will continue to resolve during this maintenance window. Thank you for your understanding.

Maintenance on WSH3-SYD & WSH4-SYD (Resolved) Medium

Affecting System - cPanel

  • 02/06/2019 02:00 - 22/06/2019 19:45
  • Last Updated 22/06/2019 19:50

THIS IS A SCHEDULED EVENT Jun 302:00 - 03:00 AEST

Scheduled - We will be undergoing maintenance on these two nodes that will have the servers unavailable during the window.
We hope to have maintenance completed as quickly as possible.

NS3.nameserver.net.au name server maintenance (Resolved) Medium

Affecting System - Name Servers

  • 01/07/2019 15:00 - 18/07/2019 16:27
  • Last Updated 22/06/2019 19:50

THIS IS A SCHEDULED EVENT Jul 115:00 - 16:00 AEST

Scheduled - This name server will be going down for maintenance at 3PM on Monday the 1st of July.

We do not expect it to be down long.

NS3.hostyourservices.net name server maintena (Resolved) Medium

Affecting System - Name Servers

  • 24/06/2019 14:00 - 18/07/2019 16:27
  • Last Updated 22/06/2019 19:50

THIS IS A SCHEDULED EVENT Jun 2414:00 - 15:00AEST

Scheduled - This name server will be going down for maintenance at 2PM on Monday the 24th of June.

We do not expect it to be down long.